Website and Marketplace (originlab.ai and app.originlab.ai)
This Privacy Policy describes how Origin Lab Holdings, Inc. ("Origin Lab," "we," "us," or "our") collects, uses, discloses, and protects personal information when you use originlab.ai, app.originlab.ai, related APIs, contact forms, sample-download workflows, and other Website or Marketplace services that link to this Privacy Policy (collectively, the "Services").
If you use Origin Lab's downloadable recorder application, the separate Recorder App Privacy Policy also applies and governs recording-specific data practices.
Information you provide. This may include your name, work email, company name, job title, country, account credentials, messages, inquiry details, support requests, transaction and billing information, rights-management information, and any files or metadata you upload through the Marketplace.
Marketplace and transaction data. We may collect order history, license records, download history, sample requests, account administration settings, authorized-user information, and other records relating to your use of the Marketplace.
Usage and device data. We may automatically collect IP address, browser type, device type, operating system, approximate location derived from IP, pages viewed, timestamps, referring URLs, log files, API activity, and similar technical information. For visitors who open our investor deck with an access token, we derive an approximate city and country by sending a truncated IP address (last IPv4 octet or IPv6 host part removed) to the geolocation service ipapi.co; the full address is not shared with that service.
Cookies and similar technologies. Strictly necessary cookies operate the Services, for example session cookies for password-protected pages and the partner portal; these are functional, not marketing, cookies. Google Analytics cookies are optional: when you first visit, a banner lets you accept or reject them, and until you accept, Google Consent Mode keeps analytics and advertising storage denied so no analytics cookie is set and no identifier is stored on your device. Your choice is kept in your browser's local storage and can be withdrawn at any time with the button below or by clearing site data. You can also control cookies through your browser settings, although disabling cookies may affect site functionality.
Third-party sources. We may receive information from single sign-on providers, payment processors, analytics providers, fraud-prevention providers, and service providers that help us operate the Services.
We use personal information to: provide and operate the Services; create and manage accounts; respond to inquiries; process transactions; deliver samples and content; administer access approvals; secure the Services; detect abuse, fraud, or policy violations; support rights management; improve the Services; communicate with you; maintain business records; and comply with legal obligations.
Where allowed by law, we may also use information for internal analytics, service quality review, troubleshooting, product planning, and business operations.
We may share personal information with: (a) service providers that host, secure, analyze, deliver, or support the Services; (b) payment processors and professional advisors; (c) affiliates or transaction counterparties as reasonably necessary to provide the Services or complete a transaction; (d) authorities or other parties when required by law or reasonably necessary to protect rights, safety, or the Services; and (e) a buyer, investor, or successor in connection with a merger, acquisition, financing, reorganization, or sale of assets.
We may also disclose aggregated or de-identified information that does not reasonably identify you.
We do not sell personal information of website visitors and marketplace account holders in the ordinary course of operating the Website and Marketplace. Content and dataset licensing are governed by the applicable Marketplace Terms, Recorder App documents, and commercial agreements.
The Website and its forms currently rely on the following providers, each of which may process personal information on our behalf for the stated purpose:
We will update this list when a provider is added or replaced. The Marketplace at app.originlab.ai may use additional providers described in its own documentation.
Origin Lab's primary data processing infrastructure is located in the United States. Origin Lab and its service providers may also store or process information in other countries where we or our providers operate.
By using the Services, you understand that information may be transferred to and processed in countries outside your own. When required by applicable law, we will implement appropriate transfer or contractual safeguards.
Submitted partner applications and catalog inquiries are also copied to restricted Google Docs for internal review, including company details, submitted game answers, rights disclosures, and follow-up messages. Summary information and document links appear in an internal Google Sheet. Saved game drafts are not exported before submission. Access to these Google resources is controlled separately by Origin Lab’s review team; they are not public. Generated documents may be updated as your submitted answers change. Contact us about correcting or deleting review copies; the proof-image expiry period does not apply to these application records.
For the indie partner portal, we process verified account email, company and team details, game submissions, messages, rights evidence, and an audit history to manage review and access. Clerk provides account authentication. Organization members and authorized Origin Lab reviewers can access the organization’s submissions. Evidence is held in private object storage; uploaded PNG and JPEG images are reconstructed for safe viewing and their original metadata is removed. Processed proof images expire after 90 days and are deleted by scheduled cleanup; you can also delete them from the portal. Incomplete uploads are scheduled for earlier deletion. Other application records are retained as necessary for review, security, and legal obligations. Contact hello@originlab.ai to request account closure or discuss retention. Do not submit bank details, build passwords, or unnecessary personal information in portal messages.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, enforce agreements, maintain business and financial records, investigate issues, resolve disputes, and comply with legal obligations.
Retention periods vary depending on the nature of the information and the context in which it was collected. Account information may be kept while an account remains active and for a reasonable period afterward. Transaction records may be kept longer for finance, tax, or audit purposes.
You may choose not to provide certain information, but some Services may not function properly without it.
You may unsubscribe from non-essential marketing communications by using the unsubscribe link in the message or contacting us.
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing. We will review and respond to requests as required by applicable law.
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
The Services are intended for adults and are not directed to children. We do not knowingly collect personal information directly from children through the Services.
We may update this Privacy Policy from time to time. The updated version becomes effective when posted or on the later date stated in the updated version.
Origin Lab Holdings, Inc.
If you have questions about this Privacy Policy or want to submit a privacy request, contact privacy@originlab.ai.
For general inquiries, contact hello@originlab.ai.